Pack Stories-1
Inside Sanjay Ghoshal's journey from by lanes of Kolkata to the highways of Indian
packaging Industry, and why he believes Indian Packaging Industry has a lot to
give to the economic development of our country.
Sanjay Ghoshal is one of
the more familiar faces on the Indian packaging conference circuit — a speaker
whose sessions draw full rooms and whose career reads like a map of the
industry itself. Over three decades he has moved through India Foils, Huhtamaki,
Hindustan Unilever, Dr. Reddy's and Havells, and today he heads packaging
development at Diageo India, the global Alcobev major. Audiences keep coming
back to hear him because few people have seen the business from as many angles:
sales, procurement, supply chain and R&D, on both sides of the packaging
value chain.

His family's story begins
with Partition of India. Ghoshal's parents moved to Kolkata from what was then
East Bengal — later East Pakistan, and today Bangladesh — and both went on to
spend their careers at the Steel Authority of India Limited (SAIL). He was
schooled (during which he won two National Scholarships in 1987 and 1989) and
did his undergraduate studies in Kolkata, graduating from Presidency
University, Kolkata in 1994, before moving to Mumbai for postgraduate studies
in Packaging which he passed with 1st position and Gold Medal from the
Indian Institute of Packaging (IIP) in 1996. An internship at Unilever
followed, and — while he was still finishing at IIP — a job offer came from
India Foils, that he accepted. He never went back to Kolkata. He also went on
to complete Advanced post graduate studies in 2009 from Loughborough
University, UK as part of the Unilever Technical leadership program.
He spent four and a half
years at India Foils and six and half years in Huhtamaki- PPL, based in Mumbai,
in a front-line business development role. It set the pattern for the first
half of his career: roughly eleven to twelve years on the front line of
business, dealing directly with key accounts/customers. He never saw a
contradiction between studying packaging technology and building a career in
sales. "Sales needs a lot of understanding of packaging," he says,
the two, in his experience, were never really separate disciplines.
A
sunrise industry, and a policy tailwind
Ghoshal traces his
decision to enter packaging back to the economic reforms of the early 1990s.
When the then finance minister Manmohan Singh opened up the Indian economy, it
changed the country's trajectory — dismantling the License Raj and the
bureaucratic hurdles that had constrained industry for decades. Packaging, he
felt, stood to benefit directly from that shift.
"I
was told at that time that packaging is a great opportunity. It was an emerging
opportunity because India... as the then finance minister, Manmohan Singh
opened up the Indian economy. So that changed the face of the country. And
Packaging is great barometer of the economic development of a country. "
The logic was
straightforward: as consumption and exports grew, products would need to be
packaged well to sell, and the government of the day — keen to protect and
promote sectors from cars to food — had every incentive to back the industry.
Packaging, in other words, was less a gamble than a bet on where India's
economy was clearly headed. Looking back, Ghoshal believes it was the right
call — even if the institution that trained him, IIP, has not kept pace with
the industry it helped seed.
Supply
side or demand side — which is better?
After more than a decade
in sales and marketing at companies like India Foils and Huhtamaki, Ghoshal
made a deliberate switch — from the supply side of packaging, where materials
and machinery are made, to the demand side, where the brand owners consume
them. In the years since, he has held packaging procurement leadership at
Havells and supply chain and R&D roles at Unilever, giving him a rare, full
view of the value chain from both ends.
Asked which side he would
recommend, his answer is candid rather than diplomatic.
"Perhaps
I would have done better if I had stayed back in supply side or stayed back in sales
roles. On that side, packaging is at the core of their business. In the demand
side, packaging is never at the center — it is in fringes of their
business."
At a company like Diageo
or Unilever, he explains, the center of gravity is always the product — Alcoholic
spirits in his current role or Homecare/Personal care products, when he was at
Unilever —packaging remained a critical yet peripheral function. At India Foils
or Huhtamaki, by contrast, packaging was not a supporting act; it was the core business.
The transition between the two worlds, he adds, is not one many packaging
professionals attempt, and it was not easy for him either. Brand-side companies
tend to offer better compensation, he notes, but the visibility and centrality
that come with being a supplier are harder to replicate.
The
Big Bets – paving the patch for future.
In 2014-15, “Development
of Medical device” had emerged as a mission critical task for the generic
pharmaceutical companies with ambitions to launch their generic formulations in
the mature markets like the US and the European Union(EU). It is not only the packaging
that needed to work exactly the way the innovator drug did, but also the
drug-device combination that warranted similarity from functional and human
factor point of view which needed approval by the local FDA. Developing a new
drug delivery device from scratch or finding one available with due “Freedom to
Operate” turned out to be a serious challenge for the large Indian generic
pharma industry. The challenge Ghoshal had to go through during his DRL stint
was to accurately characterize innovator drug-device combination and ensure
equivalence for the generic device without stepping into the minefield of
patents and IP(Indian Pharmacopoeia) barriers. The work Ghoshal did on creating
device readiness specifically in the space of complex peptide Injectables for
US ANDA (FDA Abbreviated New Drug Application) or other market filings
in those early days built the fundamentals for today’s preparedness even with a
few Indian device manufacturers. The ability to learn fast- fail fast attitude and
entrepreneurial mindset became his biggest companion during those challenging
moments.
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Mono material Sachet
|
It was during his stint
at Unilever, he was working on creating mono material-based sachet in 2012-2013,
way before the current Indian PWM(Plastic Waste Management) mandates of recyclability, mono-materiality
circularity came into being. It was an uphill task in those days to find the
right solutions in terms of films, ink and over print varnish systems and tear
ergonomics of the sachet at the retail just like an otherwise multilayer sachet
structure based on oriented film. Understanding the science and engineering
behind the seal and perforation jaw design was big deal and incorporating them into
the existing VFFS (Vertical
Form Fill Seal) machine was even more challenging. Though it was not
implemented commercially at that time as a sustainable alternative, it built
the toolbox of solutions and learnings which were put to use subsequently when
the need for mono-materiality became more compelling post 2000. Passion for
innovation, External curiosity and Multi Stakeholder collaborative approach
were demonstrated by him at every stage of such a future forward project.
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| Diageo's PET Shift |
His journey of transition
from Glass to PET for the alcoholic beverages segment was an excruciating and
exciting one at the same time. The pioneering efforts of shifting an age-old
format like glass to a new age format like PET was not only technically
challenging to implement at scale but also intellectually stimulating.
Technological interventions through supplier collaborations to bring about the
lightest PET bottle in the alcobev category without impacting the conventional
consumer experience of pouring their favorite liquid from a relatively heavy glass
bottle. In 2023-24, there were very few benchmarks or references for designing
a PET bottle that had the potential to recruit new consumer cohort and help
grow a brand beyond prevalent market growth rates. Since this was adding
plastics to Diageo’s overall portfolio, ensuring that the plastic bottle is
100% recyclable, 100% recycled and has the required PCR recycled content, was a
non-negotiable imperative. At that time, Diageo became the first alcobev
company in India to launch a “glass bottle look alike” PET bottle with 100% PCR
FCM recycled PET which was also 100% recyclable and 100% circular. This seminal
piece of work lead by Ghoshal had an enormous impact and went on to inspire the
future glass to PET shifts across many other brands in the spirits category. Teamwork,
decisiveness, agility and focus on progress over perfection helped Ghoshal
deliver such a pioneering project for Diageo India.
Looking
ahead
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| Diageo Paper based packaging |
Having reached a
reasonably senior level with a large brand owner, Ghoshal is candid about what
comes next. Staying on the current path, he says, is one option — but the pull
toward going back to the manufacturing side of packaging, where his career
began, is growing.
"If
I really want to use my knowledge, learnings and wisdom which I have gathered over the last 30 years, being
fortunate to sit across both sides of the table, then I think I should go back
to the packaging industry and try to serve that industry. Because that's where
my heart lies."
He has not ruled out
entrepreneurship — either building something of his own on the supply side or
partnering with an existing player to chart new growth. What he is clear about
is staying within packaging itself, rather than moving into manufacturing or brand
building. "Packaging is my core skill, my core competence," he says.
Family,
and advice for the next generation
Ghoshal's wife is a
business leader at ArcelorMittal. Their two children — a son in class 12 and a
daughter in class 10 — are, by his account, charting their own paths: the son
toward engineering, the daughter toward the liberal arts. "They get to decide
their future for themselves," he says.
For young people
considering a career in packaging, his advice goes beyond technical training.
"Along
with their packaging learning, they should also very seriously hone their skills, their communication skills, their executive presence. They should build
their leadership skills and continue a strong connect with the industry
alongside what they are learning at the institute."
It is a message rooted in
his own career — one built as much on adaptability and frontline experience as
on formal packaging education, and one he clearly hopes the next generation,
and the institutions training them, will take to heart.
Interviewed & written by Harveer Sahni Chairman Weldon Celloplast Ltd. New Delhi